In today’s world, where businesses are expanding globally, being able to talk to customers in their native language is a huge advantage. Unbabel, a company specializing in AI-powered translations, is stepping up to make this easier. Their new app aims to help businesses communicate in multiple languages smoothly, without needing a massive, multilingual support team. This is great news for small businesses, global brands, and everyone in between. Plus, Unbabel is now looking for fresh funding to grow and improve its technology even further.
What Is Unbabel’s New App and How Does It Work?
Unbabel’s new app is not just any translation tool. It combines fast machine translation (MT) with human quality control to give businesses a better, more accurate way of handling customer inquiries in any language. Here’s what makes it stand out:
- Real-Time, Multi-Channel Translation: The app works instantly across email, chat, and social media. This means customers get fast responses in their own language, no matter where they’re messaging from.
- Customizable Translation: Businesses can tweak the translation style to match their brand voice, which is super important for customer trust. The app adapts to different industries—from retail to tech—so companies can ensure their messaging sounds natural and professional.
- Huge Language Range: Unbabel’s app supports over 100 languages, including some of the more difficult ones for machine translation, like Arabic, Japanese, and Korean. This is a big win for businesses aiming to reach global customers without sacrificing quality.
Why Unbabel’s App Matters Right Now
The timing of Unbabel’s new app couldn’t be better. With customer experience being a top priority for companies, having reliable, multilingual support helps businesses connect with a wider audience. Studies show that people are more likely to buy from brands that speak their language. Unbabel’s app aims to make this possible by offering quality translations that combine the best of AI speed and human oversight.
Unbabel’s Future Plans: Why New Funding?
To bring their vision to life and make this technology accessible to more businesses, Unbabel is preparing to raise additional funding. This money will help them:
- Improve AI and Machine Learning: They’ll be able to make the app smarter, faster, and more accurate by investing in better AI technology.
- Expand to New Markets: Unbabel is looking to grow in regions where the need for translation is high, like Asia, Africa, and Latin America.
- Strengthen Enterprise Partnerships: They’re aiming to connect with more big businesses and potentially add Unbabel to popular customer service platforms.
FAQs
1. How is Unbabel’s app different from Google Translate or other basic translation tools?
Unbabel’s app uses a mix of AI and human editing, meaning translations are both fast and accurate. This combination helps handle complicated phrases and industry-specific terms that basic tools often get wrong.
2. Can small businesses afford Unbabel’s services?
Yes, Unbabel offers flexible subscriptions for different budgets, making it accessible for smaller businesses as well as larger companies.
3. What kind of businesses benefit most from Unbabel’s app?
Unbabel’s app works especially well for industries that deal with a lot of customer service, like retail, travel, tech, and finance. But any business wanting to connect with global customers can benefit from it.
In short, Unbabel’s new app is designed to make multilingual support easier, faster, and more accessible for companies of all sizes. This app has the potential to open doors for businesses that want to serve customers in their native languages, giving them a valuable edge in today’s global marketplace.
Sources CNBC
